Reporting Broken Links
When accessing the download page associated to each product we present on our site, you have the option to report a broken link. Look at the example below:
However, you should not abuse this, and preferably manually check if the producer's homepage is still online.
The comercialware products do not have a downloadable version available on the internet, so they cannot be downloaded from our sites, there are no mirrors available.
Troubleshooting Download Problems
In the following guide we will try to help users which have problems related to downloading files.
We will list here solutions to the most common problems that may arise, for problems not solved here, please send us a message using the feedback page.
1. I clicked on download link but nothing happens. I see only a download page.
Among the text you are seeing in the download page, there is the mirror list (the list of locations where the file you are trying to download is available). Normally, the download should start automatically after 1-3 seconds using left click on one of the mirrors.
2. I'm using a download manager and it asks for a password when using Allbestsoft.com mirror (http://dl.allbestsoft.com/url.html).
You are probably using DAP (Download Accelerator Plus) or some other download manager that does not send some information needed to start the download from our mirror. The solution is to use another mirror or switch to a download manager that manages properly the referer.
3. I am still asked for a password while downloading files, even if I'm using other download managers or none at all.
Some firewall programs block the information that download managers send in order to make the download possible (this information is called "referer" and is basically the URL of the page from where you are starting the download). Zone Alarm firewall is known to block the referer but other similar products may behave in the same way. The solution is to change, if possible, the settings of the firewall program in order to allow the passing of the referer to the download server. It that is not possible, temporarily disabling the firewall will do the job.
4. While trying to download I get a page that says something about "Offsite linking". I'm not using a download manager.
You are either using a firewall program that blocks the referer, or you are downloading by Right Click + Save As...
Simply left click on the link, and close firewalls that block the referer (or change settings).
5. The download stops before it is complete. Why?
Usually this is because the connection between the server and your computer has been lost. This is caused by a network congestion. You should try again at non-peak hours, or use a download manager to avoid redownloading the whole file. Here is a list of download managers you can choose from.
6. I downloaded the file. What should I do with it?
If the file you just transferred has an .exe extension (the last three letters of the filename), then just double-click it to launch the installation process (follow the on-screen instructions).
Otherwise, in most of the cases it is a .zip file (a compressed file which contains one or more files). You will to uncompress the archive to access the installation program. To do so, you need to have installed an archiver (program that handles compressed files) unless you are using Windows2000 or WindowsXP which have builtin .zip support. To get an archiver program, go here.
7. I receive errors saying that the zip file is corrupted. What should I do?
Most likely, in the download process, an error has occured, and that lead to the corruption of the file. The solution is to re-download the file, and if you are not yet using a download manager, it is high time to do so. Here is a list of download managers you can choose from.
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